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enquiries@fly2walesholidays.co.uk

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Tel: (+44) 0 1269 823355

BOOKING CONDITIONS



THE CONTRACT     

Bookings are made with Fly2Wales Holidays Ltd, hereinafter called ‘Fly2Wales Holidays’. And registered as a Company at Companies House..

The person signing the booking form is deemed to have done so on behalf of all the persons (“the Clients) named on it, who then become equally bound by these booking conditions.  The following booking conditions and the booking form shall form the sole contract between Fly2Wales Holidays and the Client(s).  No contract shall exist until Fly2Wales Holidays has received a properly completed and signed booking form, together with a non-refundable deposit of £250 per person and Fly2Wales Holidays has issued a confirmation invoice to the Client(s).  No employee of Fly2Wales Holidays, other than a director, is authorised to vary this contract and any such variations must be in writing.

This contract is governed by and must be construed in accordance with English Law.


PAYMENT     Payment of the non-refundable deposit of £250 per person, must be followed by payment of the balance due (plus payment of any surcharges) not later than  ten (10) weeks before the departure date.  If the balance is not paid by the due date, Fly2Wales Holidays will consider the booking as cancelled by the Client(s) and the deposit forfeited.

Payments to Fly2Wales Holidays must be in Pounds Sterling only.


ALTERATIONS & CANCELLATIONS BY THE CLIENT   In the event that a Client(s) has a change of mind about the booked holiday, a transfer to another holiday will be arranged subject to a fee of £50 per person being levied, always provided that such alternative holiday is available and no guarantees are given that the Client(s) request can be implemented. The Client(s) may cancel the booking at any time provided that the notice of cancellation is made in writing to Fly2Wales Holidays by the person signing the booking form. The following charges will be payable:

              more than 2 months prior to departure  -  loss of deposit;

              2 months to 29 days prior to departure  -  30% of total cost

              28 to 14 days prior to departure  -  60% of total cost;

              less than 14 days  -  100% of total cost   


DISCLAIMER     Fly2Wales Holidays cannot be held liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or, other untoward occurrences amounting to Force Majeur.


TRAVEL INSURANCE     Fly2Wales Holidays requires that all Client(s) are adequately covered by travel insurance. Such insurance, as a minimum, must cover the Client(s)' losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, Fly2Wales Holidays will not be liable for any losses howsoever arising.


LOCAL LAWS     All Client(s) are expected to obey and conform with the Laws and Regulations in force in the countries visited and any failure to do so shall relieve Fly2Wales Holidays and all its agents and employees, of any further responsibility towards those Client(s).  Furthermore, in the event this involves delays or inconvenience, or extra expense to fellow travellers, or Fly2Wales Holidays or any of their agents or employees, then Fly2Wales Holidays reserves the right to seek compensation from the person or persons concerned.


LIABILITY    We accept responsibility for the acts or omissions of our own employees, or agents, or suppliers, which might arise from any proven negligence on their part whilst acting in the course of their employment.  This applies to any claim, including death, injury or non self-induced illness, not already covered under the terms of the obligatory travel insurance policy. Any proceedings will be held in an English Court and subject to English Law which will be applied.


COMPLAINTS & ARBITRATION      Fly2Wales Holidays will make every effort to supply a holiday described on its website or agreed on when the holiday is 'tailor-made', but, if Client(s) believe that their holiday fell short of their expectations and resulted in a justifiable complaint, then such complaints should be made immediately on return to their home country and latest within 14 days.  Problems are best sorted out on the spot and matters causing concern should be reported to the Fly2Wales Holidays' representative so that they can be speedily dealt with. If the matter was not rectified, then Fly2Wales Holidays undertake to thoroughly investigate all the circumstances leading to the complaint and try to reach a settlement with the Client(s).  In the unlikely event this proves to be impossible, then the Client(s) could consider referring the matter to the Chartered Institute of Arbitrators, or, the Small Claims Court division of the County Court.


VISAS     It is the sole responsibility of the Client(s) to be in possession of a valid Passport. Any visas, vaccinations and medicines required must be obtained prior to departure and Fly2Wales Holidays accept no responsibility in the event that these are not obtained in good time.


SURCHARGES     Fly2Wales Holidays do not anticipate having to impose any surcharges, but in the event that some do become necessary, only increases over 3% of the total holiday cost will be charged to the client.  If the surcharge is above 10%, the Client(s) will have the option of cancelling the holiday without penalty.  Such cancellations will have to be made in writing to Fly2Wales Holidays within 7 days of the Client(s) being notified by us.

General Data Protection Regulations (GDPR)


We will always treat you and your personal information with due respect and maintain our current principles of ethical business practice which have stood us in good stead for over 25 years.


They are the principles we have always worked by, instigating only communications necessary for the performance of our duties in providing you with great holidays and is why we receive such positive feedback.


In brief this means:

We will always treat you in a way we would expect to be treated ourselves.

We promise to store your information securely.

We have never and will never sell your details to any other company.

You have the right to see, amend, object or delete personal information.


The information we ask from you will be your name(s); a contact postal address; a contact telephone number(s); dates of birth if we are arranging your international and/or domestic flights and/or train journeys in your holiday country.  Any of this information will only be shared with those who require it to be able to carry out their duties for you.

This information is held within our offices, either on a secure computer or as a printed document, which is stored in a secure office cabinet.  By law we have to hold details of our business for 6 years plus the current year to conform to HMRC regulations, but after the year in which you travel your information will be held in a secure archive separate from our office.